Essex House by Clevelander

The location is great! And that's about it. The hallway carpets are worn and could use a deep cleaning or replacement. The particular room I stayed in needed the door fixed. It didn't deadbolt lock. The bathroom doorknob was installed backwards so you couldn't just push the door shut without turning the knob. The bathroom toilet dripped constantly and at night would be all you heard in the room. The shower pressure could use some improvement. The housekeeping staff only turned down our room just one time my entire stay. We had to constantly ask for new towels for the room every day. So many small annoying things at this property lead to my rating. I don't know how they have 4 stars. The only good thing that happened was the front desk staff was very friendly, especially Simon. He made efforts to make the stay better.

The hotel was in a great location! The room wasn’t the best nor was it the worst. For its age it’s well maintained. Only reason for taking away 1 star was because I was told the hotel had a pool we shared with the clevelander BUT so does all of South Beach Miami! The pool is off the main road is pumping music with about 100 people walking around and a large bar in the center. Anyone is free to come in. I asked the hotel receptionist if that was the only pool the property had and they said yes. The pool was extremely small. Overall I enjoyed my stay and would recommend.

Good morning what am I missing If I could of received a full refund on check in day I would have left. 1- rude customer service they acted as if my issues were not their priority 2- there were no microwave or refrigerators available 3- the ice machine was broke and the front desk stated they would bring Ice to the room and NEVER did. 3- the elevator were out on my first night 4- there was no coffee or pastries 5- the free bikes were old and rusty 6- the free beach chairs were 5 blocks away. I booked a room for 4 and they only gave us 2 chairs 7-the TV was in Spanish mode and front desk told me to keep pushing buttons he was not sure how to work it 8- there was a loud vibrating noise randomly in the room 9- there was no ventilation in the bathroom nor did the bedroom windows open. So much for and emergency exit 10- the queen been was barely a full size 11-house keeping didn’t come at all we had to go take towels off the cart and take out our own trash 12-there was no common area 13- no vending machines 14 the perks for the Clevelander were not worth it.